Free Shipping on all US & Canadian orders over $150 AU

Shipping Information

AUSTRALIAN ORDERS

Shipping and Handling Cost

We like to keep things simple, so:

  1. For all orders under $50 the shipping and handling cost is just $7.50.
  2. For all orders over $50 the shipping and handling cost is $5.00

Delivery Times

We ship orders Australia wide using Australia’s fastest and most trusted express delivery networks. Average delivery times from the date of dispatch are illustrated in the diagram below:

We take pride in dispatching all orders within one business day of payment being received in full and packaging all orders in the most secure way possible to avoid any damage during transit.

Ordering Process

After placing an order, the following simple and streamlined process will take place:

  1. You will receive an initial confirmation email that your order has been received and is being processed.
  2. Once your payment has been received in full, your order will be dispatched and you will receive a shipping email advising you that your order has been successfully shipped. We retain receipt of all tracking numbers. A copy of your tracking number is emailed once your order has been dispatched.
  3. In the event that no person is at the shipping address to accept delivery of the order when it arrives:
    1. The delivery driver will leave the order in a safe place if such a place can be found; or
    2. The delivery driver will leave a card in the letterbox advising that the order will be redelivered, or that the order is available for collection from a local shipping outlet.

    If you'd like to receive your online shopping the easy, safe and convenient way, you might want to check out doorbox.com.au and save yourself some parcel delivery hassles.

  4. In the event that your order has not been received within a reasonable time frame, please contact us and we will help you resolve the situation.
  5. For information on freight liability and returns, please visit our Conditions of Use.

If you have any further questions please don’t hesitate to contact us.

INTERNATIONAL ORDERS

Not located in Australia? No problem – we can still get your order to you lightning fast!

When you are ready to complete your order, simply view your cart and fill in the Estimated Shipping and Tax section by inputting your:

- Country

- State/Province

- Zip/Postal Code

SHIPPING AND HANDLING COST

When you input the above information in the Estimated Shipping and Tax section when viewing your cart, you will receive an estimation of the shipping and handling costs of your order.  

Our international shipping rates are based on the size and weight of your order, and your location.

DELIVERY TIMES

The world is a big place! Accordingly, delivery times will depend on your location. In general, international orders usually take up to 10 days to arrive from the date of dispatch plus any additional time required for customs clearance.

We take pride in dispatching all orders within one business day of payment being received in full and packaging all orders in the most secure way possible to avoid any damage during transit.

INTERNATIONAL CUSTOMS

CUSTOMS SEIZURES

Although we will try our best to let you know what can and cannot be imported into your country, we can’t stay on top of the ever-changing laws around the world. We therefore do not warrant that any of the products we offer for sale are legal for importation into your country. The responsibility is yours to check with your local Customs department to verify that the products you order can be imported into your country.

If for whatever reason your order is seized by Customs officials, we cannot issue you a refund unless all products in your order are returned to us in their original, saleable condition. We cannot refund any international shipping costs and you may be responsible for any return shipping charges, depending on your local regulations.

Most of our international orders make it through Customs without any problems, and most orders that are seized are automatically returned to us.

For information on freight liability and returns, please visit our Conditions of Use.

CUSTOMS DUTIES

Nobody likes tax, but unfortunately any Customs duties or taxes that may apply when your order arrives in your country are your responsibility.  We will help you out with customs declarations where we can, but ultimately, the tax man has to be kept happy.

By ordering from our website you are stating that you agree to the above paragraphs. Don't worry though, we’ve been doing this a long time, and we rarely have problems with international orders.